Please submit any cancellation to our business phone at: 888-500-2365 or our business postal mail address.
Cancellations must contain the following: First name, last name, business name, and email address. This information must be identical to the information originally submitted on your order/ project. Please provide contact information so that we may contact you if we have questions in regards to canceling your order/ project.
We do sell items online. Items we sell online are considered “orders.” We also provide web services and mobile app services. These services are considered “projects.”
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We do not refund project deposits under any circumstance. Why? Because we begin on projects promptly. We spend time and resources to move a project into production. It is assumed that you accepted the terms of the project sent to you prior to starting the project. We assume that you read all details prior to starting. If a project is canceled you will receive a report of work completed to date and any files associated with your project. You will not be liable for future payments.
Reach us by Postal Mail:
Ocean View Publishing, LLC
261 Main Street
Tilton, NH 03276